Refunds and Exchanges

We hope that you are pleased with your purchases.

However we will be happy to refund or exchange any items that you are not completely satisfied with*. Just return them to us, within 28 days of receipt, with proof of purchase. Please ensure that it is in an unused, re-saleable condition, in its original display packaging and has the ticketing attached, where relevant.

Items must be returned to:
Royal Windsor Information Centre,
The Old Booking Hall,
Windsor Royal Shopping,
Thames Street,
Windsor,
Berkshire, SL4 1PJ

If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. If you wish to return anything to us, please obtain a proof of postage certificate, which is free on request, from the post office.

*Please note all tickets for events and attractions are sold on a non-refundable basis. We do not pay for the cost of return postage but re-orders will be delivered free. If you have any queries, please do not hesitate to contact us 01753 743900, windsor.tic@rbwm.gov.uk