Privacy Notice for Royal Windsor Information Centre

Who We Are:

Royal Windsor Information Centre
The Old Booking Hall
Windsor Royal Shopping
Windsor
SL4 1PJ

www.windsor.gov.uk

The lawful basis for processing the information:

The Development of Tourism Act 1969

How we collect information from you:

We collect information in person at our centre located at Windsor Royal Shopping, over the telephone or via our online service: Windsor.gov.uk, tickets.windsor.gov.uk

What type of information is collected from you:

We take details such as name, address, telephone number, e mail address and requirements of your booking such as when you wish to travel/attend an event. We take your card details for the purposes of taking payment. We also take name, address and email for the purpose of the customer survey.

How we use the information you have provided:

We take your details and input on to our booking modules. This is for the purpose of producing a ticket or booking accommodation

Who has access to the information about you:

Staff at the Royal Windsor Information Centre input and may be required to review your details during the process of making a booking. Where Royal Windsor Information Centre are appointed as agents and use third party websites to book tickets on behalf of another company your information will be able to be viewed by the company providing the service.

Who we may share your information with:

We share details such as name, address and telephone number with the company whose services you are using. When booking accommodation it may be necessary for the member of staff to pass your credit card details to a hotel to secure a booking. The member of staff will offer you the option to confirm the booking yourself but it may be necessary for a member of staff to do this for you

How long we store your information:

All records are stored electronically for a period of 6 years. Any paper copies kept are stored on site securely locked away for 1 year and then sent to the Borough’s secure storage facility Iron Mountain for a further 5 years. Information must be available for internal audit for a period of 6 years

Does your service utilise automated decision making?

- No.